A company or partner of yours teamed up with Ninety Six Shades to give you a premium designer gift instead of generic swag. Your card represents a free, fully prepaid pair of designer sunglasses, with no strings attached.

It's really free. There is no catch. Whoever gifted this to you has prepaid for your pair, including shipping. The redemption code on your card brings your cart total to $0 at checkout. You'll never be asked for a credit card to receive your gift.

No. Your VIP code never expires. Redeem it today, next month, or next year - the code stays active until it's used.

The code is single-use, meaning whoever redeems it first locks it in. If you'd rather pass the card to a friend or family member, you're welcome to but don't share the code publicly, since the first person to use it will get the pair.

Yes. Contact our support team along with the company or person who originally sent you the gift - we can verify your information and reissue your code as long as it hasn't already been redeemed.

The name of your collection is printed on the front of the card insert, and the QR code on the front links directly to it. You can also find every VIP collection under the "VIP" dropdown in the main navigation of the site - just select the one that matches your card.

Each gifting program is curated for a specific tier - VIP Red, VIP Gold, or VIP Black - and customized for the company giving the gift. The collection on your card has been selected specifically for you.

The tiers represent different levels of curation and brand access. VIP Red features a polished, crowd-pleasing selection of premium brands. VIP Gold expands the range with a broader mix of premium and designer options. VIP Black is our most exclusive tier, with access to over 1,000 styles including high-end designer houses. Your card will indicate which tier you've been gifted.

Your code is only valid inside your specific collection. If you see styles in another VIP collection you love, you're welcome to purchase those separately at full price - but the redemption code won't apply outside your assigned collection.

The brand selection depends on your VIP tier and the curation chosen by the company gifting you. Each collection includes a hand-picked range of designer eyewear - from iconic everyday classics to high-end luxury houses. Open your collection from the link on your card or via the VIP dropdown to see exactly which brands and styles are available to you.

Each VIP collection includes dozens of curated styles; handpicked so you get a strong selection without being overwhelmed. Every frame in your collection is fully covered by your code.

All pairs inside your VIP collection are fully covered, regardless of MSRP differences within the tier; pick whichever pair you love most without worrying about price.

This redemption covers sunglasses with the standard manufacturer lenses. Prescription conversion isn't included, but most of the frames in our collections are Rx-ready and you can reach out to us, if you want to add on RX!

Polarization varies by frame. Each product page lists lens specs — look for “Polarized” in the title. Many of the sport and classic styles in our collections are available in polarized variants.

99% of the time, this happens for one reason: there’s more than one item in your cart, or your cart is empty. The VIP code only activates when there’s exactly one eligible item from your assigned collection in your cart. Remove anything else, make sure your one pair is added, and try again.

No. Your VIP code is built to redeem a single pair. For any additional items, place a separate order.

We need a delivery address to send the sunglasses — but you’ll never be charged for shipping. Standard shipping is included.

No. You can check out as a guest!

None. Once the redemption code is applied, your total is $0 and no payment method is required.

Most orders ship within 1–3 business days and arrive within 5–7 business days. You’ll get a tracking link by email as soon as your order ships.

Standard shipping covers most P.O. Boxes and APO/FPO addresses. If you have concerns, our support team can confirm before you place the order.

If your order hasn’t shipped yet, yes — contact support as soon as possible. Once a tracking number is generated, we can’t reroute the package.

That’s exactly what the Perfect Pair Program is for. For 30 days after delivery, you get unlimited free exchanges — keep swapping until you find the one. We cover return shipping both ways.

Email our support team with your order number and the pair you’d like to swap to. We’ll send a prepaid return label and ship out your new pair as soon as we receive the original.

Exchanges stay within your assigned collection. With the variety of styles in each tier, you’ll have plenty of options to find the right pair.

Because the original pair was a gift and you weren’t charged, we don’t offer cash refunds on VIP redemptions — but we’ll keep exchanging until you love your pair.

Reach out within 30 days and we’ll send a replacement — no questions asked. Every pair is authentic, so manufacturer warranties also apply for longer-term issues.

Yes — 100%. Ninety Six Shades is an authorized retailer for every brand we carry. Every pair is genuine, ships in original brand packaging, and is covered by the manufacturer’s full warranty.

Warranty terms vary by brand, but most cover manufacturing defects for one to two years from the date of purchase. Specifics ship with your sunglasses.

Reach out to us first — we can often handle it directly without you needing to go through the manufacturer.

Email our team or use the live chat on ninetysixshades.com — we typically respond within a few hours on business days.